| 1. Does Calling Card Max Prepaid Calling have any additional fees? |
| 2. Will Calling Card MaxPrepaid Calling rates vary? |
| 3. How do I protect my credit card information? |
| 4. How do I recharge my account? |
| 5. Is Calling Card MaxPrepaid Calling a calling card? |
| 6. Why must I wait to have my first order approved? |
| 7. Can I see my calls and charges? |
| 8. Do you have customer service? |
| 9. Are there any user contracts? |
| 10. How do I auto-recharge my account? |
| 11. Is there a minimum usage fee? |
| 12. When do I get an invoice? |
| 13. Can I see my calls and charges? |
| 14. How will I know my balance? |
| 15. Can I use my account number from a non-registered phone? |
| |
| 1. Does Calling Card MaxPrepaid Calling have any additional fees? |
| Answer: |
| No, there are no hidden fees whatsoever! No Connection Fees, No Monthly Fees, No Maintenance Fees and No Minimum Usage fees. There are absolutely No additional charges which makes it easy for you to know that you are only paying for the time you actually talk. |
| [] |
| 2. Will Calling Card Max Prepaid Calling rates vary? |
| Answer: |
| No, Calling Card Max Prepaid Calling rates are the same 24 hours per day, 7 days a week. This makes it easy to know what the costs of your calls are at anytime. |
| [] |
| 3. How do I protect my credit card information? |
| Answer: |
| The highest level of industry-standard SSL encryption protects your information submitted on our web site. All our sign up forms and the Calling Card Max Prepaid Calling management system use SSL encryption to protect your sensitive data like credit card numbers, customer information and password. All your credit card information received is then stored on our secure servers. The servers are only accessible through our proprietary fraud proof technology, which protects your information. To verify that the page you are accessing is secure, look for the secured by VeriSign symbol to the right. |
| [] |
| 4. How do I recharge my account? |
| Answer: |
| It takes less than 30 seconds to recharge your account if you use the same credit card that you used to make your original purchase. You can do so 24 hours a day by logging into your Customer Account Manager and going to the Recharge page at our secure Web site www.CallingCardMax.com/prepaid . |
| [] |
| 5. Is Calling Card MaxPrepaid Calling a calling card? |
| Answer: |
| No. Calling Card Max Prepaid Calling is not a calling card. There are no PINS to enter or any language to select. It is a dial around service that can be accessed from any of your registered phones by simply dialing our access number and then dialing the destination number. |
| [] |
| 6. Why must I wait to have my first order approved? |
| Answer: |
Due to Internet fraud we are required to speak to you the first time you make a purchase to be sure that no one is using your credit card information. We also use this courtesy call to answer any questions you may have about our Calling Card Max Prepaid Calling service.
Your account will be activated immediately upon approval of your credit card information and can be used immediately thereafter. You will be provide a printed receipt of your transaction via email with your account information, instructions on how to use the service and how to access your secured online account. |
| [] |
| 7. Can I see my calls and charges? |
| Answer: |
| Yes. You can view your call records 24 hours a day at www.CallingCardMax.com/prepaid/ by entering your Customer Account Manager and look under 'View Call Records'. Simply login using your 10-digit account (phone) number and 4-digit security code and you can view and print your call details! |
| [] |
8. Do you have customer service? |
| Answer: |
| Yes, our Customer Service Department is available at (317) 489-5437 during business hours. In addition you can email us at sales@callingcardmax.com 24 hours a day. |
| [] |
| 9. Are there any user contracts? |
| Answer: |
| No, Calling Card Max Prepaid Calling is a 'Pay-As-You-Talk' prepaid service that remains active for 2 years from the date of the last call. There are no contract or credit checks required. |
| [] |
| 10. How do I auto-recharge my account? |
| Answer: |
| Login to your Customer Account Manager and go to the Auto-Recharge feature. Fill out your credit card information then request that the Auto-Recharge feature be activated for whatever amount you choose. From that point on your account will be refilled automatically when your account balance falls below $5.00. Note: You must use your original credit card that is attached to your account to activate the Auto-Recharge. |
| [] |
| 11. Is there a minimum usage fee? |
| Answer: |
| No, Calling Card Max Prepaid Calling has no minimum usage level. You pay only for the calls you make. Neither are there any monthly nor weekly service charges. |
| [] |
| 12. When do I get an invoice? |
| Answer: |
| Because Calling Card Max Prepaid Calling is a 'Pay-As-You-Talk' prepaid service you do not receive an invoice through the mail. However, complete details for record keeping and more are available to you online 24/7 through your private and secure Customer Account Management login. Your personal call detail information is secure and when needed, is always at your fingertips. |
| [] |
| 13. Can I see my calls and charges? |
| Answer: |
| Yes. You can view your call records 24 hours a day at www.CallingCardMax.com/prepaid/ under 'View Call Records' in your Customer Account Manager. Simply login using your 10-digit account (phone) number and 4-digit security code and you can view and print your call details! |
| [] |
| 14. How will I know my balance? |
| Answer: |
| Each time you call the access number, you will be told the balance on your account. Additionally, you can see your balance on-line at www.CallingCardMax.com/prepaid/ |
| [] |
| 15. Can I use my account number from a non-registered phone? |
| Answer: |
| Yes. If you are away from one of your non-registered phones you can make a call. Dial our access number, when prompted enter your account number and 4-digit security code, hear your balance, then dial the number you wish to reach. |
| [] |
